Help for Participants

The Participant Helpdesk is open from 08:00am to 18:00pm (UK time) Monday to Friday excluding UK Bank Holidays. If you require help with the operation of ECEPP then please contact the Participant Helpdesk by calling (+44) 141 270 7618 or emailing

Help for EBRD Staff and EBRD Clients

The EBRD Helpdesk is available to assist Bank staff and Clients with the operation of ECEPP. To request assistance please email and one of the team will respond promptly. The EBRD Helpdesk will NOT respond to issues raised by Participants.