ECEPP TERMS AND CONDITIONS OF SERVICE
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- Consequences of Accepting this Agreement
- Service Licence
- Grant of Licence
- The Service
- Engagements Between Clients and Suppliers
- Other Restrictions
- Fair and Acceptable Usage
- Your Responsibilities
- Security Information
- Use of BiP Websites and Web-Based Elements of the Service
- Links to Third Party Sites
- Log Files
- Consequences of Breach of These Terms
- Intellectual Property Rights
- Patents and Trademarks
- Modifications to Service
- Limited Warranty
- No Other Warranties
- End User Remedies
- Privacy and Cookies
- Changes to the service
- Force Majeure
- Law and Jurisdiction
Consequences of Accepting this Agreement
1.1. Please read carefully the ECEPP Terms and Conditions as set out in this Agreement before accepting them. Please note that ECEPP is provided by BiP Solutions Limited (hereinafter “BiP”) exclusively for the use by EBRD, EBRD Clients and their Suppliers for conducting procurement under EBRD Procurement Policies and Rules. The service is provided by BiP under the terms of a contract for services with EBRD and the EBRD bears no liability whatsoever for the provision of the Service or for use of ECEPP by EBRD Clients and Suppliers. The use of ECEPP by EBRD staff is governed by the terms of the contract between EBRD and BiP.
1.2. By clicking on the box indicating Your acceptance as part of a registration process You agree to be bound by the Terms and Conditions as set out in this Agreement.
1.3. You acknowledge that You are entering this Agreement on behalf of the organisation, company, or other legal entity as identified in the registration process, whether You are an EBRD Client EBRD Client or a Supplier. You represent that You have the authority to bind such entity and affiliates to these Terms and Conditions, in which case the terms “You” and “Your” shall refer to such entity and its affiliates. If You do not have such authority, or if You do not agree with these Terms and Conditions, You must not accept this agreement and may not use the Service.
1.4. You will be deemed to have accepted these Terms and Conditions if You register for the service.
1.5. If the Terms and Conditions of this Licence are not accepted in full, You are not authorised to use the Service.
2.1. “Affiliate” – means any entity which directly or indirectly controls, is controlled by, or is under common control with the subject entity. Control, for the purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
2.2. “Archive” – means the archive maintained by BiP and available via http://archive.delta-ets.com.
2.3. “EBRD” – means the European Bank for Reconstruction and Development.
2.4. “EBRD Client” – means the organisation or legal entity co-ordinating or running a Procurement Exercise.
2.5. “ECEPP” – means the EBRD Client e-Procurement Platform provided by BiP exclusively for the use of EBRD, EBRD Clients and Suppliers.
2.6. “Helpdesk” – means the facility provided by BiP to handle support queries and issues raised by Users.
2.7. “Malicious code” – means viruses, worms, time bombs, Trojan horses, and other harmful or malicious code, files, scripts, agents, or programs.
2.8. “Procurement Exercise“- means a procurement process conducted on ECEPP.
2.9. “Registration Information” – means information required by BiP and provided by You in order to obtain access to the Service, whether registering for the free elements of the Service or placing an order for paid-for Services.
2.10. “Supplier” – means an organisation or legal entity responding to and participating in a Procurement Exercise, whether by invitation or otherwise, with the objective of providing goods and / or services to the EBRD Client.
2.11. “Security Information” – means any information that includes but is not limited to any user identifications, passwords, or any other unique identification data, or other security procedures that control access to any equipment, computer hardware systems or networks, computer software or applications, or any other services accessed or used by You in the use of the Services.
2.12. “Service” and “Services” – means those Services that You registered for or purchased under an Order Form and includes the online, web-based applications and platform provided by BiP’s Delta eSourcing service via ECEPP and any associated URLs or offline components but excluding Third Party Applications.
2.13. “Supplier List” – means a list which is created and maintained by a EBRD Client via the Service and contains the names and details of Suppliers in which the EBRD Client has an interest.
2.14. “Third Party Applications” – means online, web-based applications and offline software products that are provided by third parties, interoperate with the Services, and are identified as third-party applications.
2.15. “User Guide” – means the online user guide for the Services accessible via ECEPP
2.16. “Users” – means individuals who are authorised by You to use the Services, and who have supplied user identifications and passwords by You (or by BiP at Your request). Users may include but are not limited to Your employees, consultants, contractors and agents, or third parties with which You contract business.
2.17. “Working Days” – means 08:00 to 18:00 GMT, Monday through Friday and excluding UK bank holidays.
2.18. “You” or “Your” – means the company or organisation or other legal entity for which You are accepting this Agreement, and affiliates of that entity.
2.19. “Your Data” – means all electronic data or information submitted by You to the Services
2.20. Any use of the above terminology or other words in the singular, plural or capitalisation are taken as interchangeable and therefore as referring to the same.
3.1. This Licence constitutes an agreement between You and BiP and governs Your use of ECEPP, whether you are a EBRD Client or a Supplier.
3.2. Acceptance of Your registration in ECEPP grants You a Licence to use the Services detailed in Clause 5 as a named User
3.3. This Licence applies to ECEPP only and does not include any BiP Delta eSourcing e-Sourcing Service programs (including, but not limited to, cgi scripts, registration wizard, html code, BiP databases and BiP content and information programs) which require separate subscription and agreement as set out in the Delta e-Sourcing registration form or as may otherwise be agreed in writing by the parties from time to time.
3.4. You agree that Your registrations hereunder are neither contingent on the delivery of any future functionality or features, nor dependent on any oral or written public comments made by BiP regarding future functionality or features.
Grant of Licence
4.1. Upon acceptance of these Terms and Conditions BiP grants Your organisation the right to have a non-exclusive, non-transferable Licence to Use the Service for a minimum period of one year commencing on the date of registration and thereafter for successive one year periods unless and until terminated in accordance with the terms of this Licence.
4.2. You acknowledge that this licence is granted to You as a named User on behalf of the organisation or entity for which you are registered and neither this Licence nor the Service may be transferred, sub-licenced or otherwise assigned. Any export of the Service is subject to the requirements and restrictions of applicable laws and regulations. You may configure the Service for Your own Use provided it is in support of Your authorised Use.
4.3. For the purposes of this Licence, “Use” shall mean to use the Service by accessing the Service from Your computer hardware, or by copying, transmitting, accessing or loading the same into the temporary memory of Your computer hardware and saving, printing or copying any information or data accessed using the Service as required by You.
4.4. The Service to which this Licence relates may be used solely for business use and only by a person or persons named and/or invited by You who has registered as a user in ECEPP or as otherwise notified by You to BiP and agreed in writing between the parties from time to time (“Users”). In in compliance with these Terms and Conditions the information entered or accessed by the User may be printed out or copied for business use only. You are responsible for monitoring and controlling all of the Users assigned to your organisation and will remove or request BiP to remove, any User who should no longer have access to ECEPP.
4.5. You shall not be entitled to use, re-use, distribute or make available information or data accessed or copied using the Service to any third parties other than Your Users and / or those entities with which You collaborate strictly within the legitimate scope of the Service.
4.6. Your rights to use the Service shall be limited to those specified in this Licence. Any other use of the Service is not permitted.
4.7. Neither the Service nor information therein will be corrupted, changed, altered, amended or varied or damaged, destroyed, deleted, or decimated or otherwise modified to create other products or services or derivative works by or on behalf of You.
4.8. Neither You nor any User may vary, modify, adapt, translate, reverse engineer, decompile or disassemble the Service (or any part of the same) except as permitted by applicable law. Neither You nor any Users shall be permitted to copy the Service, in whole or in part, except to the extent permitted in terms of this Licence or by applicable law
4.9. You shall not store or save any information or data in or using the Service that is not directly pertinent to Your procurement or tendering process or the legitimate scope of the Service.
4.10. You shall not, whether for a fee or free of charge, use, re-use, transfer, share, link to or frame, distribute or make available information or data accessed or copied using the Service to any third parties other than Users and shall not Use the Service in any manner to provide computer or consultancy or computer bureaux services to any third parties or otherwise to rent, lease, loan, resell for profit, redistribute, sub-lease, sub-Licence or create works based upon the Service or any part of the same.
4.11. You grant an irrevocable royalty-free unrestricted Licence to use, copy, modify, amend, update, re-use, publish, disseminate and distribute any and all information and data entered into the Service by You at any time during the term of this Licence where such information is made available to the public or meant for publication or already in the public domain.
4.12. All notices under this Licence shall, unless otherwise indicated, be validly served if sent by to the address or email specified on the ECEPP registration form.
5.1. ECEPP is a secure, managed, compliant and audited service that facilitates the lifecycle of Procurement Exercises for public sector EBRD Clients and their Suppliers, from initial notification of requirements through expressions of interest, the issuing of invitations to tender (ITTs) ,receiving and evaluating the final tenders, notification of contract award and contract monitoring.
5.2. ECEPP provides a collaborative environment and tools for Users to publish and share information, and to interact and work as a team. Examples include but are not limited to:
- For EBRD Clients:
- Management of Procurement Exercises including requesting and receiving EBRD no-objections
- Create and publish contract announcements
- Manage online supplier lists
- Securely dispatch and receive tender documents
- Run online reverse Auctions
- Manage EBRD Client organisation hierarchies and workspaces
- Access and view registered Supplier profiles
- Access all data relevant to your procurement exercises
- For Suppliers:
- Develop and maintain a Supplier profile
- Use the Select Supplier profile when making expressions of interest
- Be added by a EBRD Client to its Supplier List
- Receive and respond to tenders
- Self-certify a Supplier profile
- Access all data relevant to your tender submissions through ECEPP
- Create, monitor and manage projects
- Invite EBRD Clients to register
- Receive requests for no objection and issue no objection letters
- View and edit project documents in ECEPP
- Access all data relevant to authorisation status through ECEPP
5.3. If you are a Supplier, You acknowledge and accept that by registering on ECEPP that your details and Supplier Profile shall be made available for all EBRD Clients to search upon.
5.4. BiP is committed to delivering a quality service to You and BiP’s Customer Services department operate a Helpdesk as part of the Service. The Helpdesk is available to EBRD Clients and Suppliers and may be contacted by:
- Using the ‘live chat’ service available through ECEPP
- Phoning (+44) 1412707618
- Emailing at firstname.lastname@example.org during Working Days.
- Writing to ECEPP Helpdesk, Customer Services, BiP Solutions Limited, Medius, 60 Pacific Quay, Glasgow, G51 1DZ
- For EBRD Clients:
Engagements Between EBRD Clients and Suppliers
6.1. EBRD Clients may invite Suppliers to participate in a specific Procurement Exercise:
- By using the Service to send an invitation to appropriate Suppliers that have registered and been activated on the System as described in this Agreement.
- By using the Service to send an invitation to appropriate Suppliers that have not yet registered, in which case such Suppliers will be required to register for the Service before access to the Procurement Exercise is granted.
- By publishing a unique contract reference when publishing the Contract Notice via the Service and which Suppliers may then use to join and participate in the Procurement Exercise, subject to being registered for the Service.
6.2. EBRD Clients will be responsible for making data and information relating to a specific Procurement Exercise available to invited Suppliers in accordance with the rules and procedures of EBRD, as set out in ECEPP.
6.3. EBRD Clients may configure each Procurement Exercise in accordance with the rules and procedures of EBRD, as set out in ECEPP. The selected configuration settings for a Procurement Exercise shall be displayed for invited Suppliers to view. The Supplier acknowledges that by one of its Users participating in a Procurement Exercise via this service, the Supplier agrees to be bound by these configuration settings.
6.4. All material issued by a EBRD Client in connection with their Procurement Exercise shall remain the property of the EBRD Client and shall be used by the Supplier only for the purpose of participating in the Procurement Exercise.
6.5. Suppliers are expected to examine all file attachments published, which indicate what information must be provided to the EBRD Client. Suppliers must provide all of the items of information requested in the Procurement Exercise. Incomplete submission of the information requested including the submission of information in file attachments containing viruses shall entitle the EBRD Client to invalidate or reject the response to the procurement exercise.
6.6. All responses to any invitation to participate in a Procurement Exercise must be submitted via the Service by the closing date and time as specified by the EBRD Client.
6.7. Responses may be submitted at any time up to the closing date and time as specified by the EBRD Client.
6.8. Suppliers shall be entitled to submit one response (including alternative offers where allowed by the tender documents) prior to the closing date and time. It is understood that the last response submitted prior to the closing date and time shall be the response that is considered by the EBRD Client in the evaluation and award process.
6.9. The Supplier agrees to keep any responses valid for the period specified in the terms and conditions of the Procurement Exercise.
6.10. In the case of discrepancies, the last response submitted (in accordance with the provisions of Clause 6.8) shall prevail over the contents of a file, attachments and other documents made available by the Supplier during the Procurement Exercise.
6.11. Responses will be opened by the EBRD Client in accordance with the opening procedures specified for each Procurement Exercise.
6.12. As a User, You are responsible and liable for the content, accuracy, completeness and format of all Data published by You, whether uploaded, transmitted, or otherwise, using the Service. Neither BiP nor its Licensors shall be responsible or liable for the content of any Data published by any User.
6.13. Amendments to a Procurement Exercise
- If You are a Supplier, You acknowledge that the EBRD Client reserves the right to:
- Cancel a Procurement Exercise or extend the closing date and time; and/or
- Vary or amend the details of a Procurement Exercise at any time prior to the closing date and time for receipt of response by publication of a notification without incurring any liability whatsoever; and
6.14. Written Notification of Contract Award or otherwise will be made by the EBRD Client to the Supplier subsequent to the closing date and time and following evaluation of the Suppliers’ responses to the Procurement Exercise. No other notification of contract aware or otherwise sent via the Service shall in any way represent any obligation towards the Supplier on the part of the EBRD Client.
6.15. As stated in the EBRD Procurement Policy and Rules, the EBRD Client is solely responsible for the procurement process undertaken under any tender exercise using ECEPP. The EBRD will review and provide it’s no objection (where required) based on information provided by the EBRD Client.
7.1. Any reference to a linked site or any specific third party product or service by name does not constitute or imply its endorsement by us, and You assume all risk with respect to its use. Under no circumstances shall BiP, nor its affiliates, agents, and suppliers, be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the use or inability to use the materials available in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party except in the case of death or personal injury caused by BiP’s negligence.
7.2. You shall not copy, use, modify, transmit, distribute, reverse engineer, or in any way exploit copyrighted or proprietary materials available on this site, except as expressly permitted by BiP. Exporting, or extracting BiP data from this website into other databases is expressly prohibited as is the reselling of BiP information. All trademarks, service marks, and trade names in this site are the marks of the respective owner(s), and any unauthorised use thereof is strictly prohibited. BiP shall not be liable for any errors, inaccuracies or delays in content, or for any actions taken in reliance thereon. BiP expressly disclaims all warranties, expressed or implied, as to the accuracy of any the content provided, or as to the fitness of the information for any purpose.
7.3. The rights and obligations of You under this Licence may not be transferred or assigned by You to any third party without the prior written consent of BiP.
7.4. This Licence contains the whole Agreement between the parties in respect of the subject matter of this Licence and supersedes and replaces any prior written or oral agreements, representations or understandings between the parties relating to the subject matter. The parties confirm that they have not entered into this Licence on the basis of any representation that is not expressly incorporated into this Licence.
7.5. Nothing contained in this Licence shall be deemed to constitute or imply any partnership, joint venture, agency, fiduciary relationship or other relationship between the parties other than the contractual relationship expressly provided for in this Licence and neither party shall have, nor represent that it has, any authority to make any commitments on behalf of the other party.
7.6. Subject to the following provisions of this Clause 7.6, this Licence may not be released, discharged, supplemented, amended, varied or modified in any manner except by agreement in writing of the parties. BiP shall be entitled to supplement, amend, vary or modify the Licence or any part of the same at any time by giving notice to You (which may be validly served in electronic form by displaying the same to You when You or any User uses the Service or accesses the home page of the Service), any such supplement, amendment, variation or modification being effective fifteen (15) days after such notice.
7.7. ECEPP reserves the right to supplement, amend, vary or modify these Terms and Conditions from time to time and Your continued use of the Service will signify Your acceptance of any adjustment to these Terms and Conditions. You are therefore advised to reread this statement on a regular basis.
7.8. Services may be subject to limitations such as for example limits on disk storage space, on the number of calls made against the programming application interface and for services that enable You to provide public websites, on the number of page views by visitors to those website.
Fair and Acceptable Usage
8.1. BiP’s fair and acceptable usage policy is designed to make sure the Services provided to You deliver value, are fast and are reliable. The following list details all the uses of the Services that BiP consider to be unfair or unacceptable. You must ensure that any use of the Services, by You or Your Users, complies with this policy. If You or Your Users using the Services contravene this policy, BiP may:
- Give You notice to stop the unacceptable use(s); or
- Terminate or suspend Your Services, with our without notice as we consider appropriate, under this Agreement.
8.2. You shall not use the Services for:
- Unlawful, fraudulent, criminal or otherwise illegal activities.
- Sending, receiving, publishing, posting, distributing, disseminating, encouraging the receipt of, uploading, downloading or using any material which is offensive, abusive, defamatory, indecent, obscene, unlawful, harassing or menacing or a breach of the copyright, trademark, intellectual property, confidence, privacy or any other rights of any person.
- Knowingly or negligently creating, transmitting, storing, publishing or uploading any electronic material (including, without limit, files that contain viruses, corrupted files, Trojans or any other similar Malicious Code, scripts or similar software programs or instructions) which will or are designed, known or likely to delete, interrupt, damage, destroy, change, modify or limit the functionality of any computer software, hardware, telecommunications equipment or data or data files owned by BiP or any other User of or customer of BiP using the Service.
- Activities that invade another’s privacy, cause annoyance, inconvenience or needless anxiety to any person.
- Activities that are in breach of any third party’s rights, including downloading, installation or distribution of pirated software or other inappropriately licensed software, deletion of any author attributions, legal notices or proprietary designations or labels in any file that is uploaded, falsification of the origin or source of any software, document or other material.
- Anything that may disrupt or interfere with BiP’s network or Service or cause a host or the network to crash.
- Launching “denial of service” attacks; “mailbombing” attacks or “flooding” attacks against a host or network.
- Granting access to the Services to others who are not authorised Users, or in any way reselling or re-providing the Services to third parties.
- Making excessive use of, or placing unusual burdens on the network, for example by sending or receiving large volumes of email, uploading excessively large files.
- Circumventing the user authentication or security process of the host or network.
8.3. You are responsible for all uses made of the Services through Your account and for any breach of this policy whether an unacceptable use occurs or is attempted, whether You knew or should have known about it, whether or not You carried out or attempted the unacceptable use alone, contributed to or acted with others or allowed any unacceptable use to occur by omission. You agree that BiP is not responsible for any of Your activities in using the Services.
9.1. When registering your details with the Service You agree to:
- Provide true, accurate, current and complete information about You as prompted by the Service’s registration form (such information being the “Registration Information”); and
- Maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
9.2. If You provide any Registration Information that is untrue, inaccurate, not current or incomplete, or we have grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate Your account and refuse any and all current or future use of the Service (or any portion thereof).
9.3. You shall at Your cost and expense, procure and use in connection with the Service all hardware, equipment, telephone installation, terminal, consumable or other equipment required to access and use the Service.
9.4. You shall be liable for all costs relating to the connection and data transmission from Your computer systems to the Service together with any sum, fee, subscription, tax or other charge which may be required by access providers to the relevant telecommunications networks connecting Your computer systems to the Service.
10.1. You are responsible for ensuring that the Security Information relating to Your Account remains confidential and secure so that the Services cannot be used by any unauthorised person.
10.2. You shall keep any and all Security Information issued to You by BiP from time to time secret and secure (including without limitation ensuring that the same are not stored on its computer systems in plain text) and shall not disclose the same or make the same available to any third party (other than authorised persons notified to BiP) or to the public.
10.3. You shall notify BiP immediately on becoming aware that any Security Information issued to You by BiP is disclosed to or become known by any unauthorised person.
10.4. You shall not use Security Information for any purpose connected with the improper use of the Services including accessing or attempting to access other parts of the Services for which You do not have access rights.
10.5. BiP shall not be responsible for any losses arising out of the unauthorised use of Your Security Information and You agree to indemnify and hold harmless BiP for any improper, unauthorised or illegal uses of the same.
Use of BiP Websites and Web-Based Elements of the Service
11.1. You may not use any ‘deep–link’, ‘page–scrape’, ‘robot’, ‘spider’ or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of any BiP websites, the Service or any materials, content, documents or data, or in any way reproduce or circumvent the navigational structure or presentation of the Service to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Service. BiP reserves the right to bar any such activity, including via software and other electronic means.
11.2. You may not attempt to gain unauthorised access to any portion or feature of the Service, or any other systems or networks connected to the Service or to any BiP server, or to any of the services offered on or through any BiP websites, by hacking, password ‘mining’ or any other illegitimate means.
11.3. You may not probe, scan or test the vulnerability of any BiP websites, and/or the Service or any connected network, nor breach any of BiP’s security or authentication measures. You may not reverse look–up, trace or seek to trace any information on any other user of or visitor to any BiP website or the Services, or exploit the Service or any service or information made available or offered by or through BiP’s website, in any way where the purpose is to reveal any third party information. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of BiP’s websites, Service or other systems. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Service. You agree that You will not make or attempt any denial of service attacks against BiP.
Links to Third Party Sites
12.1. The Service may present links to third party websites not owned or operated by BiP. BiP is not responsible for the availability of these sites or their content. You agree that BiP is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with Your use of or reliance on any content of any such site or goods or services available through any such site.
Log Files and Audit
13.1. BiP uses IP addresses to analyse trends, administer the Service, track Users’ movement and activity, and gather broad demographic information for aggregate use.
13.2. For the purposes of systems administration, detecting usage patterns, troubleshooting and support of audits, our web servers automatically log standard access information and certain User activities. Activity log information may be shared within the originating organisation. A Suppliers’ activity log may also be shared for audit purposes with a EBRD Client’s organisation where the Supplier’s activity is related to a Procurement Exercise. BiP does not share this information with any third parties outside the originating organisation or outside the relevant EBRD Client organisation. Authorised persons from the EBRD may access, view, copy, share and use as required for audit, monitoring and control purposes any data entered or records available in ECEPP which are related to a Supplier’s or EBRD Client’s organisation and any activity undertaken in ECEPP by those organisations.
Consequences of Breach of These Terms
15.1. In the event that BiP considers or determines, in their complete discretion, that You have breached, violated or contravened any provision of this Agreement or has otherwise demonstrated inappropriate conduct in the use of the Service, BIP reserve the absolute right, at its sole discretion to:
- Warn You that You have violated the Licence and ask You to discontinue such conduct; and/or
- Take measures (including terminating, suspending or restricting Your use of the Service) to prevent You from using the Service or linking to or accessing the website; and/or
- Terminate this Licence with immediate effect.
15.2. If BiP terminates this Agreement or suspends Your account for any of the reasons set forth in this Agreement, BiP shall have no liability or responsibility to You.
Intellectual Property Rights
16.1. Subject to the limited rights expressly granted hereunder, BiP and its licensors reserves all rights, title and interest in the Service, including all related intellectual property rights. No rights are granted to You hereunder other than as expressly set forth herein. You acknowledge that the copyright and any other intellectual property rights (including without limitation rights in relation to inventions, patents, utility models, designs rights and registered designs, database rights, and trade marks (unregistered and registered) in and to the information and data, databases, images, content, style, “look and feel” and function of the Service, in whole or in part, is and shall remain at all times owned exclusively by BiP and its licensors, which includes the European Commission.
16.2. You shall not, and shall ensure that Your Users shall not, delete or in any manner alter any copyright, trade mark and other proprietary rights notices of BiP or its licensors which appear on the Service or accompany materials and You shall ensure that such notices are reproduced on all copies (in any form, electronic or otherwise) made by You or any Users of the Service (or any part of the same) or information or data accessed using the Service.
16.3. As between BiP and You, You own all rights, title and interest in and to all of Your Data.
16.4. BiP shall have a royalty free, worldwide, transferable, sub-licensable, irrevocable, perpetual Licence to use or incorporate into the Services any suggestions, enhancement requests, recommendations, or other feedback provided by You, including Users, relating to the operation of the Services.
16.5. If BiP receives a notice alleging that You have engaged in behaviour that infringes BiP’s or any other party’s intellectual property rights, or reasonably suspects the same, BiP may suspend or terminate Your account without notice to You. If BiP suspends or terminates Your account under this paragraph, it shall have no liability or responsibility to You, including for any amounts that You have previously paid.
17.1. As used herein, Confidential Information means all confidential information disclosed by a party (“Disclosing Party”) to the other party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information shall include Your Data. BiP’s Confidential Information shall include the Services. Confidential Information of each party shall include the Terms and Conditions of this Agreement and all Order Forms, as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party.
17.2. Confidential Information (other than Your Data) shall not include any information that:
- Becomes generally known to the public without breach of any obligation owed to the Disclosing Party.
- Was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party.
- Is received from a third party without breach of any obligation owed to the Disclosing Party.
- Was independently developed by the Receiving Party.
17.3. Except as otherwise permitted in writing by the Disclosing Party:
- The Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) not to disclose or use any confidential information of the Disclosing Party for any purpose outside the scope of this Agreement; and
- The Receiving Party shall limit access to Confidential Information of the Disclosing Party to those of its employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections no less stringent than those herein.
17.4. Without limiting the above, BiP shall maintain appropriate administrative, physical and technical safeguards for protection of the security, confidentiality and integrity of Your Data. BiP shall not:
- Modify Your Data.
- Disclose Your Data except as compelled by law in accordance with Clause 17.1 (Compelled Disclosure) or as expressly permitted in writing by You; or
- Access Your Data except to provide the Services or prevent or address service or technical problems, or at Your request in connection with Customer Service matters.
17.5. The Receiving Party may disclose Confidential Information of the Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a part, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to such Confidential Information.
17.6. You shall keep and shall procure that all of Your employees or agents or representatives shall keep secret and confidential both during and after the term of this Licence all information relating in any way to the business affairs, software, computer systems, suppliers, customers, accounts, finances or business methods of BiP or technical information relating to the Service coming into its possession during the period of this Licence and in contemplation of it provided that such information is not:
- in the public domain through no act or default of You or its officers, employees or agents;
- known to You prior to its receipt and at its free disposal.
- received from a third party who owes an obligation of confidence in respect of that information; or
- is not information which You are required by law to disclose to any court or other relevant authority.
17.7. You shall itself and shall procure that all of its employees or agents or representatives use such information only for the purposes of this Licence and for no other purpose whatsoever, and in particular shall not use such information to develop other services which may compete with the Services being provided under this Licence.
Patents and Trademarks
18.1. All trademarks, service marks, trade names, slogans, logos, and other indicia of origin that appear on or in connection with the Service are the property of BiP and/or its affiliates. You may not copy, display or use any of these marks without prior written permission of the relevant owner. The Service and/or portions of the Service may be protected under patent law and may be the subject of issued patents and/or pending patent applications.
Modifications to Service
19.1. BiP reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice to You, without any liability to You or to any third party.
20.1. BiP warrants to You that for the term of the Licence:
- the Service will perform with normal use substantially in accordance with the accompanying material;
- the use of the Service by You in accordance with the terms of this Licence will not infringe the copyright or database rights of any third party;
- the use of the Service by You in accordance with the terms of this Licence will not infringe the copyright or database rights of any third party;
- BiP will use its reasonable endeavours to ensure that all information and data made available to You using the Service will be [accurate and up-to-date];
- BiP will use reasonable skill and care in making the Service and the information and data available to You 24 hours each day Monday to Friday (excluding Bank Holidays in England) excluding routine and scheduled maintenance during the subscription period. However, BiP will not be liable if for any reason the Service is not available at any particular time or for any reasonable period;
- BiP will take all reasonable steps to prevent any unauthorised access to all and any commercially sensitive data stored or input by You and Your Users using the Service (except to the extent that any unauthorised access is obtained as a result of the act, omission or negligence of You or any such User). This warranty shall not apply if and to the extent that any breach of warranty has resulted directly or indirectly from:
- Any unauthorised use or modifications to the Service or any information or data accessed using the Service;
- Use of the Service otherwise than in accordance with the terms of this Licence and the accompanying material.
- BiP shall use its reasonable endeavours to issue to You new passwords and other unique identification data or security procedures within one day (Monday to Friday (excluding bank holidays in England)) of receipt of notification from You under Clause 10.1 and 10.3.
20.2. In processing Your or Your Users personal data as part of the Service, the parties acknowledge that BiP is processing such personal data as data processor and shall only process such personal data in accordance with the instructions of You and shall take appropriate technical and organisational measures in respect of against unauthorised or unlawful processing of personal data and against accidental loss or destruction of or damage to such personal data.
No Other Warranties
21.1. BiP and its licensors disclaim all other warranties, representations, guarantees and conditions, express or implied, in each case whether implied by statute statutory or otherwise which are hereby expressly excluded to the extent permitted by law.
21.2. For the avoidance of doubt, neither BiP nor its licensors warrant the quality or accuracy of any information or documentation provided in, resulting from or transmitted using the Service [except to the extent warranted in Clause 20].
21.3. There is no warranty by BiP or any other party or person that the functions contained in the Service will meet Your requirements or that the operation of the Service will be uninterrupted or error free.
21.4. You assume all responsibility for the selection of the Service to achieve Your intended results, and for the installation use and results obtained from it.
End User Remedies
22.1. BiP’s entire liability and Your exclusive remedy in the event that a valid claim is made by You to BiP within the terms of the aforesaid warranty shall be, at BiP’s option, the repair, reinstatement or replacement of the Service within a reasonable time.
22.2. If any provision of this Licence, not being of a fundamental nature, is held by a court of competent jurisdiction to be illegal, void or unenforceable, it shall be severed and the validity or enforceability of the remainder of this Licence shall not be affected.
22.3. Failure by either party to exercise any right or remedy under this Licence shall not be construed as a bar to or as a waiver of such right or remedy in respect of any future event.
23.1. If a valid claim is made by You to BiP within the terms of the warranty at Clause 20, BiP shall use its best endeavours to repair, upgrade or replace the Service as soon as reasonably practicable without any further liability to You provided always that written notice of such claim is received by BiP within thirty (30) days of the date on which You become aware of circumstances giving rise to such claim.
23.2. Neither BiP nor its licensors shall be liable to You or any third party for any unavailability, delays, inaccuracies, errors or omissions howsoever occasioned or for any non-performance or failure in or defective or delayed performance of the Service except to the extent that the same arises directly from the negligence of BiP or its licensors.
23.3. Without prejudice to the foregoing generality, neither BiP nor its licensors shall be liable to You or any third party for any unavailability, delays, inaccuracies, errors or omissions howsoever occasioned or for any non-performance or failure in or defective or delayed performance of the Service caused by any failure by You to comply with any of its obligations under Clause 8 or caused by any information or data supplied to BiP by any third party.
23.4. Neither BiP nor its licensors shall be liable for any indirect, special or consequential loss, or loss of profits, loss of revenue, loss of business, business stoppage or interruption, computer failure or malfunction, loss of use, contracts, data, management time, anticipated savings or profits, goodwill, reputation or for any economic or financial loss whatsoever and howsoever suffered, whether or not caused by or resulting from its negligence or a breach of its statutory duties or a breach of its obligations under this Licence, even if BiP has been advised of the possibility of such damages.
23.5. In no event shall either party have any liability to the other party for any lost profits or revenues or for any indirect, special, incidental, consequential, cover or punitive damages however cause, whether in contract, tort, or under any other theory of liability, and whether or not the party has been advised of the possibility of such damages. The foregoing disclaimer shall not apply to the extent prohibited by applicable law.
23.6. Neither BiP nor its licensors shall be liable for any indirect, special or consequential loss, loss of profits, loss of revenue, loss of business, loss of use, loss of contracts, loss of anticipated savings or for any indirect economic or financial loss whatsoever and howsoever suffered, even if BiP has been advised of the possibility of such damages.
23.7. Neither BiP nor its licensors shall be liable to You for any total or partial failure, interruption or delay in performance of BiP’s obligations under this Licence resulting from any cause arising from or attributable to acts, events or omissions beyond the reasonable control of BiP, including but not limited to act of governmental departments, Act of God, flood, fire, explosion or earthquake, strikes, lock-outs, or industrial disputes, telecommunications or Internet connection faults or failures, or failures of third party information suppliers.
23.8. Neither BiP nor its Licensors shall be responsible or liable for the content of any Data published or transmitted by any User.
23.9. Without limiting the general nature of sections Privacy and No Warranties, BiP is not responsible or liable for:
- Any content, including without limitation, any infringing, inaccurate, obscene, indecent, threatening, offensive, defamatory, tortious, or illegal content; or
- Any third party conduct, transmissions or data.
23.10. Without limiting the general nature of sections Desktop Software and Privacy, BiP is not responsible or liable for:
- Any viruses or other disabling features that affect your access to or use of the software and Services;
- Any incompatibility between the software and Services and other websites, Services, software and hardware;
- Any delays or failures You may experience in initiating, conducting or completing any transmissions or transactions in connection with the software and Services in an accurate or timely manner
- Any loss of User Data, including without limitation, damaged or lost User files, through use of the Service
- Any damages or costs of any type arising out of or in any way connected with your use of any software and Services available from third parties through links
23.11. Subject to Clauses 23.1, 23.2, 23.5, 23.4, 18.6 and 23.13, the maximum total aggregate liability of BiP or its licensors under, arising from or in connection with this Licence or the Use of the Service, whether arising in contract, delict (including negligence), quasi-delict or otherwise, shall not exceed £5,000 or ten times the value of the Licence Fee, whichever is the lower.
23.12. You shall be liable to BiP and its licensors for any reasonable costs of any content, information or data entered or instructions received by BiP (whether or not from You) or otherwise or for any loss of any Content, information or data or profits suffered or incurred by BiP [or its licensors] as a result of any breach by You of Clause 10.1 until You shall have notified BiP of the same in accordance with Clause 10.3.
23.13. Notwithstanding the foregoing, nothing in this Licence shall be deemed to exclude, restrict or limit BiP’s or its licensors’ liability for death or personal injury resulting from its or their negligence or any liability for fraudulent misrepresentation or any other liability which may not lawfully be limited or excluded under applicable law.
23.14. Nothing in this Licence shall exclude or limit BiP’s liability for death or personal injury or any other liability that cannot be lawfully excluded under any applicable law.
Privacy and Cookies
Changes to the service
25.1. BiP may change the software and service or delete remove features at any time and for any reason.
26.1. BiP will not be liable for any delay in performing or failure to perform its obligations under this Licence due to any cause outside of BiP’s reasonable control. Such delay or failure shall not constitute a breach of this Licence and the time for performance of the affected obligation shall be extended by such period as is reasonable.
27.1. ECEPP has several different email addresses for different queries. These and other contact information can be found on the Contact Us link via the Service or via ECEPP’s literature or via ECEPP’s stated telephone, facsimile or mobile telephone numbers.
Law and Jurisdiction
28.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland and any disputes shall be subject to the jurisdiction of the courts of Scotland, unless otherwise submitted by BIP Solutions Ltd.
ECEPP Terms and Conditions Version 2.0 Effective from 7th November 2018